Customer Service Representative

Job Title

Customer Service Representative at ÉLÉVATIONE Philippines

About the Role

Opportunities for growth in the luxury retail industry. Work with a global luxury skincare brand.

Responsibilities

• Answer customer calls for product info, order help and after‑sales support.
• Make outbound calls to new and existing clients to promote or check in on customer satisfaction.
• Be professional and personable with every client.
• Upsell and cross‑sell skincare products based on client needs and wants.
• Respond and resolve issues—including angry or frustrated clients—with professionalism and compassion.
• Keep accurate records of customer interactions and orders.
• Book appointments or skincare consultations for clients.
• Coordinate with store staff and ensure scheduling and follow‑ups are correct.
• Close sales and build client loyalty through confident and engag...