Customer Service Representative

Job Description

(₱15,000 Sign-On Bonus upon Hiring)

Location: Makati City

Work Setup: Blended (Onsite & WFH)

Shift: Shifting Schedule

Job Summary

We are seeking an experienced Customer Service Representative to handle customer concerns, complaints, and escalations. This role requires strong problem‑solving skills and experience in customer retention and complaint management.

Key Responsibilities

• Manage customer complaints, escalations, and retention cases
• Provide effective resolutions while ensuring customer satisfaction
• Handle complex customer interactions with professionalism and empathy
• Accurately document cases and follow escalation protocols
• Collaborate with internal teams to resolve customer issues

Qualifications

• At least High School / Senior High School Graduate
• Willing to work onsite in Makati City
• Amenable...