Found Description
Job Title: Customer Experience Executive Shift: Night Shift (6:00 PM – 2:00 AM IST) Work Model: Hybrid(WFH In-Office) Weekly Offs: 2 Days (Rotational) About the Role At Indē Wild, customer experience is at the heart of everything we build. As a CE Executive, you won’t just resolve queries - you’ll nurture a community, build trust, and bring our brand philosophy to life through every interaction. This role is ideal for someone who understands the nuance of a premium beauty/wellness brand and can translate that into thoughtful, high-quality customer conversations. What You’ll Do Be the Voice of Indē Wild Engage with customers across Email, WhatsApp, and Social channels in a warm, informed, and brand-aligned tone Deliver a seamless, premium experience across all touchpoints Ensure high first-contact resolution with clarity and empathy Own the Customer Journey Handle queries across orders, products, routines, and post-purchase experience Guide customers thoughtfully (not just resolve) — e...