Customer Service Representative

Responsibilities

• Handle inbound and outbound calls, emails, or chat support for customer inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly and professionally.
• Document customer interactions and update account information in the system.
• Meet performance metrics such as call handling time, customer satisfaction, and quality standards.
• Collaborate with other departments to address complex customer concerns.

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service or call center roles is preferred.
• Strong verbal and written communication skills.
• Proficiency in using computers, CRM software, and office tools.
• Problem-solving skills and the ability to handle difficult customers calmly.
• Flexibilit...