Customer Service Representative

Job Description

Company Overview

Smart Payments Collection is a leading chiller billing and collection company providing customer support, billing management, and payment collection for customers across the UAE. Our Lahore office supports regional operations by managing inbound and outbound customer communications, resolving billing discrepancies, and ensuring timely collections while maintaining high customer satisfaction and data accuracy.

Role Summary

The role involves daily interaction with residential and commercial customers, coordination with internal billing and field teams, and maintaining accurate records. You will be part of a focused team that values professionalism, clear communication, and problem-solving to meet collection targets and service-level objectives.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and messages to address billing inquiries, payment status, and service qu...