Found Description
Job Title: Level 1 Support Team Member
Location:
Department:
Customer Support / Technical Support
Reports To:
Support Team Lead / Support Manager
Job Type:
Full-Time
Position Summary
We are seeking a detail-oriented and customer-focused
Level 1 Support Team Member
to be the first point of contact for our users. You will assist customers with basic technical issues, respond to general product questions, and escalate more complex issues to higher-tier support or engineering as needed.
Key Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Provide first-level support by identifying and resolving common technical problems or usage questions such as:
- Password resets
- Installation guidance
- Software navigation help
- Known issues and FAQs
- Document and track support tickets using the company ticketing system.
- Follow troubles...
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