Customer Service Representative

Responsibilities

• Responding to phone calls and emails from clients, providing updates on shipment status, and addressing any inquiries or concerns.
• Preparing and Reviewing shipping documents such as bills of lading, commercial invoices, permits and other necessary paperwork.
• Working with internal teams (operations, accounting, etc.) and external parties (shipping lines, a customs brokers, agents etc.) to ensure smooth shipment flow.
• Responsible in coordination of pick-ups and deliveries, tracking shipments, and monitoring the customs clearance processes.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
• Maintaining accurate records of shipments, customer information, and other relevant data.
• Ensuring all operations comply with relevant regulations and company policies.
• Any other tasks that may be assigned by the immediate superior.
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