Customer Service Representative

Job Description

• Offer timely and efficient customer support to address questions, problems and complaints related to products or services.
• Keep a detailed knowledge of company's products and services to be able to appropriately convey their features and benefits to customers.
• Engage with potential customers who have expressed interest in the company's products, nurture the leads until they are ready to buy, and close the sales.
• Establish and maintain routine interaction with customers that happen after the sale, and make them satisfied by solving their problems.
• Use measures of retaining current customers, like offering promotions, discounts and personalized services.
• Collect customer feedback to determine areas for improvement and share findings with the obligatory departments to upgrade products and services.
• Perform the sales data, customer trends and the market changes analysis to improve the sales st...