Customer Service Representative

We are looking for a dedicated and customer-oriented Customer Service Representative to join our team.
In this role, you will be responsible for providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience across multiple communication channels.Key Responsibilities- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Provide accurate information about products, services, and processes- Handle customer complaints and resolve issues efficiently- Maintain detailed records of customer interactions and transactions- Process orders, forms, applications, and requests- Escalate complex issues to the appropriate teams when necessary- Follow up with customers to ensure resolution and satisfaction- Meet or exceed performance metrics and service level agreements (SLAs)Requirements- High school diploma or equivalent (Bachelor's degree is a plus)- Previous experience in customer service or a related fiel...