Customer Service Representative in Waterloo

Elevate your career as a Customer Service Representative at IDEX in Waterloo, ON. This role focuses on order management and customer correspondence, ensuring superior service across channels.
In this key position within the Value Stream, you will engage with global teams and Channel Partners. Your responsibilities include processing orders, providing updates, and managing warranty claims. A keen attention to detail and the ability to multitask are essential for success in this dynamic environment.
Key Responsibilities:
• Ensure compliance of customer purchase orders
• Enter and maintain orders per standard procedures
• Coordinate order execution with the value stream team
• Inform customers of order changes promptly
• Handle warranty claims and Return Material Authorizations
Requirements:
• 2-4 years of customer service experience in a technical area
• Related post-secondary education or equivalent required
• Familiarity with ERP systems and JDE preferr...