Found Description
Provide top-notch customer support as an Inbound Customer Service Representative in Ottawa. Experience delivering friendly assistance for internet, Wi-Fi, and connectivity inquiries while maintaining professionalism and empathy.
This role at NTT DATA requires strong communication skills and a commitment to helping customers navigate account-related questions. Working full-time at our Nepean location, you’ll manage inbound calls, perform basic troubleshooting, and maintain customer accounts efficiently. Your expertise will help customers understand their service plans while ensuring a positive experience and satisfaction.
Key Responsibilities:
• Answer inbound calls regarding internet and account issues
• Perform mild troubleshooting on modems and connections
• Explain service plans and billing details clearly
• Create and update customer accounts in CRM
• Educate customers on self-service tools and equipment care
Requirements:
• High School Diploma required
This role at NTT DATA requires strong communication skills and a commitment to helping customers navigate account-related questions. Working full-time at our Nepean location, you’ll manage inbound calls, perform basic troubleshooting, and maintain customer accounts efficiently. Your expertise will help customers understand their service plans while ensuring a positive experience and satisfaction.
Key Responsibilities:
• Answer inbound calls regarding internet and account issues
• Perform mild troubleshooting on modems and connections
• Explain service plans and billing details clearly
• Create and update customer accounts in CRM
• Educate customers on self-service tools and equipment care
Requirements:
• High School Diploma required
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