Customer Service Representative (iGaming)

Key Responsibilities

• Provide timely, accurate, and professional support to customers through live chat, email, and ticketing channels.
• Handle general inquiries, account-related questions, product information requests, and basic troubleshooting.
• Follow established workflows and service guidelines to ensure consistent and high-quality customer interactions.
• Identify customer needs, provide appropriate solutions, and escalate complex issues to senior specialists or supervisors when necessary.
• Maintain detailed and accurate records of customer interactions and follow-up actions in the customer service system.
• Monitor ongoing issues and ensure customer concerns are resolved within agreed service levels.
• Collaborate with internal teams (operations, product, technical support) to relay customer feedback and help improve user experience.
• Participate in regular training sessions to stay updated on produc...