Customer Service Representative I

Under supervision, perform specialized duties relating to providing effective customer service.
**Duties & Responsibilities**
- Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards.
- Relate information to customers in regards to the delivery, pricing and status of their orders.
Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.
- Maintain records of the customer's purchase orders, along with any documentation regarding the communication of the status and pricing of the orders utilizing the appropriate ERP system.
- Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.
- Run sales orde...