Found Description
Our Client, a Healthcare company, is looking for a Customer Service Representative I for their Remote/NY location.
Responsibilities:
Level I: Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans Meets set statistical performance measures such as length of each call and daily call volume Acts as a liaison between customers, internal departments, vendors, and business associates Assists with the training of other team members Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job Adheres to all Customer Service policies and procedures
Requirements: Level I: Associate s degree in Business Administration or related field with a min...