Customer Service Representative

Customer Service Associate

A global e-commerce and technology organisation is seeking Customer Service Associates to join its support operations team. This role is focused on delivering high-quality customer support across online shopping, account management, and order-related queries.

Role Overview

As a Customer Service Associate, you will be the first point of contact for customers, providing assistance via phone, chat, and email. You will help resolve customer issues, ensure a seamless shopping experience, and support account safety and fraud prevention where required.

This is a fast-paced, customer-facing role requiring strong communication skills, problem-solving ability, and the capacity to work across multiple systems.

Key Responsibilities

• Respond to customer queries via phone, chat, and email in a professional and timely manner
• Assist with order support, account access, identity verification, and acco...