Customer Service Representative - Hospitality

Bnberry is seeking a motivated and customer-driven Customer Service Representative to join our dedicated team. In this role, you will be the frontline support for our clients, ensuring that their inquiries and concerns are addressed promptly and effectively. Your primary responsibility will be to provide exceptional service and help enhance customer satisfaction, tying directly into our mission of transforming the Hospitality industry through innovative technology.

Key Responsibilities

• Respond to customer inquiries through various channels including phone, email, and chat.
• Assist clients with booking issues, inquiries about services, and other client concerns.
• Maintain a deep understanding of Bnberry's products and services to provide accurate information to customers.
• Document customer interactions, feedback, and any necessary follow-up actions in the CRM system.
• Collaborate with internal teams to resolve cl...