Customer Service Representative - Home Warranty (POOLING)

Problem Solvers Needed!!

ClearSource is seeking an exceptional Customer Service Representative to support our client’s premium home appliance warranty. 1–2 years of customer support experience required.

Responsibilities

• Follow up with internal and external customers, contractors, and business partners to resolve customer service issues.
• Discuss covered and non‑covered items on calls, including out‑of‑pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.
• Serve as the initial point of contact for the Home Warranty Campaign.
• Answer customer questions about coverage limits and account changes.
• Process billing inquiries and payments.
• Handle pre‑appointment work orders.

Qualifications

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