Customer Service Representative

We are looking for a Customer Service Representative to join our dynamic call center team!
In this role, you will be the first point of contact for customers, providing outstanding support, answering inquiries, and resolving issues efficiently.
If you have excellent communication skills and enjoy helping people, we'd love to hear from you!
Responsibilities:Handle inbound/outbound customer calls with professionalism and empathyProvide accurate information and solutions to customer inquiriesResolve complaints and escalate issues when necessaryDocument interactions and update customer records in the systemMeet performance metrics, including call quality and response timeMaintain a positive and professional attitude in a fast-paced environmentQualifications:Must work onsiteAdvanced English level (written and spoken)Previous customer service or call center experience preferredAbility to multitask and navigate multiple systemsProblem-solving skills with a customer-first mindse...