Found Description
Position
Customer Service Representative (Healthcare)
Work Setup
Onsite | Day shift
Location
Eastwood, Quezon City
Key Responsibilities
- Be the first point of contact for potential support providers, engaging with them across phone, email, and SMS to offer a warm and welcoming experience.
- Guide new providers through their onboarding journey, ensuring they have the tools, information, and confidence needed to get started successfully.
- Anticipate needs and think ahead – not just answering questions, but helping providers take the next step with clarity and ease.
- Collaborate with a supportive team to solve more complex or unique provider situations, sharing insights and solutions along the way.
- Contribute to a smooth and efficient operation by managing shared queues (calls, emails, and tasks in Salesforce) and helping the team meet service‑level goals.
- Deliver exceptional servic...
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