Customer Service Representative

JOB SUMMARY: Location - Gurgaon Shift Timing: 10 Am-7 Pm, Rotational Off Working Day: 6 Days (1 Rotational Off) Salary Budget: Fresher - 2.55 LPA - 3 LPA Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA. Language Proficiency: Good command over English (spoken). Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process. Key Responsibilities: Handle incoming calls and respond to customer queries in a timely and professional manner. Make outbound calls to customers for follow-ups, feedback, or information updates. Resolve product/service-related issues effectively, escalating when necessary. Maintain a high level of customer satisfaction by providing accurate information and support. Document all customer interactions and update CRM systems. Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. Work closely with the team to improve service standards and processes. Requ...