Customer Service Representative

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ needs effectively and efficiently? If so, this position may be perfect for you.

We are currently seeking a RIBO Licensed Customer Service Representative to join our Personal Lines team. In this role, you will manage a book of business while building strong, long-term relationships with clients. You will also service accounts by processing policy changes and providing claims guidance to support client retention. Whether you are newly RIBO licensed or bring prior experience, we would love to hear from you!

What will you do?

• Provide timely and professional advice to clients for renewal reviews, claims, billing etc.
• Process all policy changes/requests to ensure accurate and timely responses
• Underwrite all renewals thoroughly – responsible for retention
• Managing a client book of business
• Review client’s overa...