Customer Service Representative

**Job Description**:
- **
- Job Title: Customer Service Representative
- City: Guadalajara
- State/Province: Jalisco
- Posting Start Date: 1/28/26
- Job Description:
**Role Purpose**
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
**͏**:
**Do**
- **Support process by managing transactions as per required quality standards**
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract