Customer Service Representative (German-speaking)- Onsite- AM03

Job Title

Customer Service Representative (German-speaking) – Onsite – AM03

What You Will Do In This Role

• Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and resolve user demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise related to applications specific to individual customers.
• Ensure contractual SLA is maintained.

Your Qualifications

• Proficient or bilingual in German and English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand customers’ needs.
• Can take ownership of, and progress calls to resolution or to escalated call resolution.

Benefits

• Full‑time 39 hours/week: Monday to Friday, 9:00 to 18:00.
• Sa...