Customer Service Representative - GDS Specialist

Customer Service Representative - GDS Specialist

E-Solutions IT Services

On-site - Quezon City, Full-time, 1-3 years experience, High/Senior High School

Job Description

We are looking for a Customer Service Representative - GDS Specialist with experience in handling end-to-end travel bookings using Global Distribution Systems (GDS). The role involves managing reservations, ticketing, and customer inquiries while ensuring compliance with corporate travel policies.

Key Responsibilities:

• Handle end-to-end corporate travel requests including air, hotel, and car bookings for both domestic and international travel.
• Manage booking changes, cancellations, refunds, and schedule changes in accordance with travel policies.
• Book flights, hotels, and car rentals using Global Distribution Systems (GDS).
• Issue, reissue, and process refunds for airline tickets using GDS.
• Respond to customer ...