Customer Service Representative - For Pooling (On-site)

Overview

To provide customer service solutions to Sequential Tech client's customers through communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Responsibilities

• Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Creates cases for employee inquiries and questions outside scope.
• Educate callers on client processes whenever necessary.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Provide quality customer service on every call.