Customer Service Representative for Concentrix San Lazaro

• Assist customers with inquiries and provide accurate information about products and services.
• Handle customer complaints and provide suitable resolutions to ensure customer satisfaction.
• Document interactions with customers using the company’s Customer Relationship Management (CRM) software.
• Collaborate with team members to improve customer service processes and develop best practices.
• Provide product feedback to relevant departments to enhance service quality.
• Participate in training programs to continually enhance customer service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Proficient in the English language, both written and verbal.
• Qualities and Traits: Strong communication and interpersonal skills ...