Customer Service Representative (Fluent in Thai)

Overview

We are seeking a Customer Support Associate fluent in Thai and English to join our team. The role requires delivering outstanding customer service while handling inquiries, resolving issues, and ensuring customer satisfaction and retention. You will provide digital and call-based support with professionalism, empathy, and technical know-how.

Responsibilities

• Digitally and verbally resolve customer inquiries, concerns, and issues with professionalism.
• Provide multilingual support in Thai and English (reading, writing, speaking).
• Manage high-volume customer interactions with strong problem-solving and troubleshooting skills.
• De-escalate customer frustrations while ensuring a positive customer experience.
• Document, track, and escalate issues as necessary to appropriate teams.
• Ensure compliance with company policies, procedures, and customer service standards.
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