Customer Service Representative - Export Logistics

Elevate your career with Vanguard as an Export Customer Service Representative in logistics. Deliver exceptional service by managing cargo inquiries and bookings efficiently.
In this role, you will be responsible for ensuring that all customer bookings are accurately completed and all necessary communication regarding missing cargo is timely. With a focus on effective problem-solving and professional customer interaction, you will support the cargo loading process and collaborate with team members during the handling of shipments.
Key Responsibilities:
• Respond promptly to cargo inquiries and booking requests
• Work with the warehouse to ensure cargo receipt
• Report on cargo OS&D issues and customer follow-ups
• Chase missing documentation before cut-off times
• Confirm overseas booking details with origin offices
Requirements:
• Minimum 2 years in logistics customer service
• High school diploma or associate degree preferred
• Strong communication sk...