Customer Service Representative – EU Support

Overview

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? group.one is looking for motivated and customer-focused individuals to join our team. In this role, you will provide support to customers across several brands within the group.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalate issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Qualifications

• High school diploma or equivalent education
• Strong English...