Found Description
JetSon Manpower Agency
On-site - Makati 3-5 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
Insurance Health & Wellness
Life Insurance, HMO
We are seeking an experienced Escalation Specialist to join our Automotive Campaign team. This role is critical in managing complex customer complaints, ensuring timely resolution, and maintaining high levels of customer satisfaction. You will act as the point of escalation for unresolved issues, working closely with cross‑functional teams to deliver solutions that protect brand reputation and strengthen customer trust.
Key Responsibilities
- Handle escalated customer complaints related to automotive products and services.
- Investigate issues thoroughly, analyze root causes, and provide effective resolutions.
- Collaborate with internal teams (op...
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