Customer Service Representative English (Medellín)

Location: Medellín, Camacol Cra 63 49 A 31, Floor 9

Work Modality: Onsite

Schedule: Monday to Friday, rotating shifts between 8:00 a.m. and 7:00 p.m. 8‑hour shifts

Job Overview

We are looking for a Customer Service Representative (CSR) to join our call center team, focused on delivering exceptional customer service. This role serves as the primary point of contact for members and healthcare providers, providing effective solutions through a combination of technical knowledge, strong communication skills, and empathy. Our goal is to ensure every customer interaction results in a memorable satisfaction experience.

Key Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Identify, clarify, and resolve inquiries from members and healthcare providers.
• Process basic insurance updates such as dependents, address changes, and PCP (Primary Care Physician) changes.
• Review and inter...