Found Description
Location
Cali, Colombia; Versalles Calle 22 Norte 5BN-102
Position Type
100% On‑Site
Schedule
Monday to Friday. Availability between 6:00 a.m. and 6:00 p.m. (rotating shifts within this time frame). Full availability within the schedule range is required.
Position Overview
We are looking for a Customer Service Representative to serve as the first point of contact for medical providers and members. In this role, you will deliver high‑quality support through calls, emails, and internal systems while working in a collaborative and fast‑paced environment focused on service excellence and professional growth.
Key Responsibilities
- Handle a high volume of inbound and outbound calls
- Manage customer service emails and support tickets
- Resolve access issues and provide requested information
- Conduct follow‑up calls with providers and members
- Investigate invoices, balances, and cl...
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