Customer Service Representative (EGGS - 05102024 - FTCSR)

Customer Service Representative (EGGS - - FTCSR)

Position: Customer Service Representative

Number of hours: 40 hours/week

Time Zone: New York Time

Tasks required:

• Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly
• Issue Escalation: Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff
• Internal Routing: Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance
• Agreement Creation: Draft and manage agreements with clients, ensuring all documents are accurate and complete
• Live Support: Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs
• Communication Facilitation: Help coordinate and communicate p...