Customer Service Representative (E-commerce) - 29041643081

Overview

We are seeking proactive and customer-centrice-commerce Customer Service Representatives (CSRs) to join our dedicated team. As an e-commerce CSR, you will be the frontline support for customers shopping online, handling inquiries, resolving issues, and ensuring a seamless experience across all customer touchpoints, including email, SMS, phone, chat, and online forms. Ideal candidates will have strong communication skills, an affinity for problem-solving, and a passion for providing exceptional service in an e-commerce environment.

Key Responsibilities

• Customer Engagement:
  • Respond to customer inquiries related to online orders, products, shipping, and account management via email, SMS, phone, chat, and online forms in a timely and professional manner.
  • Provide accurate information on product availability, specifications, and policies, ensuring the customer has a smooth and positive shopping experience.
  • ...