Customer Service Representative

About The Opportunity
A fast-growing logistics and import-export firm operating across the Middle East, we specialize in end-to-end supply chain solutions for retail, FMCG, and industrial sectors. With a strong presence in the UAE, we deliver seamless cross-border trade services powered by customer-centric operations and technology-driven compliance. Our team thrives on building trusted partnerships—and our Customer Service Representatives are the frontline ambassadors of that promise.

Role & Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat—resolving issues related to orders, shipping, customs, and documentation.
• Coordinate with internal teams (logistics, customs, finance) to ensure timely updates and accurate delivery of service promises.
• Track, update, and maintain customer records and service tickets in CRM tools with 100% accuracy.
• Proactively identify recurring issues and...