Customer Service Representative

Onsemi

Dongguan Shi, Guangdong Sheng, China Full time July 02, 2026

Found Description

Job Summary:

· Proactive Tactical Service Support

· Proactive Customer Relationship Management

· Customer Advocacy/Problem Resolution

Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)

Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.

Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.

Systems & Tools Expertise: Master Oracle system and Salesforce case management

Thorough understanding supply chain management

Customer service skills, data analysis and problem-solving skills

Able to perform multiple tasks simultaneously, able to balance short- and long-term goals

Strong Interpersonal skills

Strong communication skills (English written and verbal)

Motivational skills, inno...

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