Customer Service Representative

Description

• Answer customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer complaints and issues with empathy and effective problem-solving skills.
• Provide accurate information regarding products and services offered.
• Maintain documentation of customer interactions and transactions.
• Support team initiatives in improving customer satisfaction and operational efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong customer service orientation and effective communication skills in English.
• Qualities and Traits: Excellent problem-solving abilities and interpersonal skills. ...