Found Description
About the Job
Join our dynamic team and play a vital role in delivering world‑class customer service! As a Customer Service Representative (CSR), you'll have the exciting opportunity to engage directly with our valued customers (retailers), their end users, and our expert technical service partners. Your day‑to‑day will involve providing prompt, accurate, and helpful support via phone and email. You'll be the go‑to person for everything from verifying product warranties to troubleshooting issues, scheduling repairs, and ensuring smooth post‑installation experiences. This is a chance to make a real impact while helping customers get the most out of our products.
What You’ll Do
- Become an expert in company platforms and processes to identify opportunities for improving Customer Care/Service management and workflow efficiency, in collaboration with the Director of Technical Services and Director of Parts & Engineering.
- Enhance customer rete...