Customer Service Representative

Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience;
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;
• Verify pricing...