Found Description
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job Description
Customer Service Representative (CSR)
Location: Taguig City (BGC/McKinley Hill), Philippines | Chennai, India | Remote (Account Dependent)
Employment Type: Full-time
Reports to: Team Lead / Operations Manager
Job Purpose
As a Customer Service Representative at iOPEX, you will be the primary point of contact for international clients and customers. Your goal is to provide high-quality support, resolve complex issues, and ensure a seamless digital experience using iOPEX’s specialized process innovation and AI-driven tools.
Key Responsibilities
- Omnichannel Support: Respond to customer inquiries promptly and accurately via phone, email, and live chat .
- Issue Resolution: Diagnose, troubleshoot, and resolve customer concerns regarding order status, tracking, ...
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