Found Description
Key Responsibilities:
1. Respond to customer inquiries via Chat, Email, and Voice channels
2. Assist with account-related issues, payments, and in-game operations
3. Complete issue logging, categorization, and reporting in accordance with procedures
4. Accurately perform basic KYC / verification processes as required by the business
5. Track open cases and ensure timely resolution and closure
6. Deliver a polite, patient, and professional customer service experience
7. Adhere to SLA and QA standards in line with internal guidelines
8. Escalate customer complaints and abnormal cases to the Team Leader / Supervisor
Qualifications:
1. At least 1 year of customer service experience (BPO / E-commerce / Gaming preferred)
2. Good command of English communication skills
3. Willingness to work shifts, including weekends and public holidays
4. Good typing speed and clear communication skills
1. Respond to customer inquiries via Chat, Email, and Voice channels
2. Assist with account-related issues, payments, and in-game operations
3. Complete issue logging, categorization, and reporting in accordance with procedures
4. Accurately perform basic KYC / verification processes as required by the business
5. Track open cases and ensure timely resolution and closure
6. Deliver a polite, patient, and professional customer service experience
7. Adhere to SLA and QA standards in line with internal guidelines
8. Escalate customer complaints and abnormal cases to the Team Leader / Supervisor
Qualifications:
1. At least 1 year of customer service experience (BPO / E-commerce / Gaming preferred)
2. Good command of English communication skills
3. Willingness to work shifts, including weekends and public holidays
4. Good typing speed and clear communication skills
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