Customer Service Representative (CSR)

Description

We are looking for a customer-focused and reliable individual to handle inquiries, resolve issues, and deliver a positive customer experience across multiple channels.

• Handle customer inquiries via chat, email, and/or phone
• Provide accurate information and resolve concerns efficiently
• Maintain records of customer interactions
• Escalate complex issues when necessary
• Ensure high levels of customer satisfaction

Requirements

• At least Senior High School graduate
• College level or degree is an advantage
• Strong English communication skills (written and verbal)
• Good problem-solving and critical thinking skills
• Ability to multitask and stay organized
• Positive attitude and customer-first mindset

Benefits

• Competitive salary + performance bonuses
• Career growth opportunities
• Supportive team environment