Customer Service Representative (CSR) – B2C Sales

LearnTastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. This is not a pure customer support role – we’re looking for someone who can confidently sell, retain customers, identify upsell opportunities, and deliver an exceptional customer experience across multiple communication channels.

Responsibilities

• Handle customer interactions via calls, emails, live chat, and SMS
• Convert customer inquiries into sales and achieve conversion goals
• Identify and drive upsell and cross‑sell opportunities
• Proactively retain customers by addressing concerns and providing suitable solutions
• Resolve customer issues while maintaining a high level of customer satisfaction
• Follow up with prospective and existing customers to maximize retention and revenue
• Accurately document customer interactions in the CRM
• Collaborate with internal teams to ensure time...