Customer Service Representative (Contract 1 year)

Customer Service Representative (Contract 1 year)

Description

Essential Functions & Responsibilitie s:

Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. I nteract with customers via phone rotations, chats, Salesforce cases, and direct emails.

Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.

A vailability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9 – 6, 10–7, or 11–8.

Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions .

Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing , expedite requests , order maintenance, and account setup requests.

Assist with order entry, EDI unfinished orders , and samples /NCO...