Customer Service Representative -Concentrix Makati

Overview

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to resolve complex customer issues.
• Continuously improve customer service skills and knowledge of products.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Proficient in English, strong organizational skills, and a solid work ethic
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to handle customer complaints with empathy and patience
• Working Conditions: ...