Customer Service Representative (Colombia)

We are seeking a customer-focused and motivated Customer Service Representative (CSR) to join our team. In this role, you will serve as the primary point of contact for customers, providing support, resolving issues, and delivering exceptional service experiences.

Responsibilities

• Provide accurate information regarding products, services, company policies, and processes
• Resolve customer concerns and complaints in a timely and professional manner
• Process orders, returns, refunds, or account updates as needed
• Escalate complex issues to the appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions in CRM systems
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
• Collaborate with internal teams to improve customer experience and service quality
• Identify customer needs and recommend appropriate products or services when...