Customer Service Representative - (Collections, Fraud, Escalation Experience)

Customer Service Representative - (Collections, Fraud, Escalation Experience)

As an Unauthorized Occupant Response Coordinator, you will take point in investigating and resolving cases involving individuals unlawfully residing in our homes. Your daily tasks will include managing phone based outreach to unauthorized occupants, coordinating tasks with members of our field teams, assessing the occupancy status of homes, and drive resolution efforts quickly and professionally. This role demands a high degree of firmness, clear communication, and the ability to handle potentially confrontational conversations with calm confidence.

Your role will directly impact the integrity and safety of our homes, requiring you to manage a fast-moving caseload while coordinating closely with internal operations, legal, and field teams. If you’re highly efficient, cool under pressure, and not afraid to make the tough calls, you’ll thrive in this environment.

Responsibilitie...