Customer Service Representative (Collection Specialist)

Responsibilities

• Maintain and update customer records accurately in the system.
• Handle returns, refunds, and exchanges in compliance with company policies.
• Follow up with customers to ensure timely resolution of issues and overall satisfaction.
• Communicate and coordinate effectively with internal departments to address customer needs.
• Provide feedback and insights on customer service trends to support process improvement.

Job Requirements

• with or without experience
• Excellent communication skills