Found Description
Description We are looking for a motivated Customer Service Representative to join a leading machinery manufacturing company in Charlotte, North Carolina. In this Contract to permanent role, you will play a pivotal part in supporting aftermarket operations, ensuring seamless service for customers, and maintaining operational efficiency across teams. This position offers an exciting opportunity to contribute to a dynamic and growing organization while advancing your career in customer service and operational coordination.
Responsibilities:
• Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries.
• Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs.
• Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders.
• Coordinate preventative maintenance programs, service schedules,...
Responsibilities:
• Act as the primary point of contact for customers, technicians, and branches, addressing service, parts, and warranty inquiries.
• Facilitate and troubleshoot escalations related to equipment, portal activities, and compliance programs.
• Collaborate with service managers and parts teams to track work orders, monitor inventory availability, and manage backorders.
• Coordinate preventative maintenance programs, service schedules,...
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