Customer Service Representative - Cebu (FOR POOLING)

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States, Canada and Asia to provide product and service information and help resolve emerging concerns.

Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date.

Position Responsibilities

• Answer incoming customer calls regarding policy/contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources.
• Document and track significant caller discussions or complaints and follow‑up customer calls w...